Refund Policy


If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.


Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.

Additional Information:

  • Receiving your refund, replacement product, or store credit will be done within 10-15 working days
  • Shipping and delivery policy will depend on the brand’s fulfillment procedures and fees
  • Incase of any lost products or there’s a case of damaged returns or deliveries, brands on the marketplace will handle the losses.
  • For any questions or support feel free to contact us at support@bymenna.com

 

Shipping & Delivery Policy 

Shipping ,Delivery and fulfilment services and procedures are handled separately by each vendor on Menna Marketplace. Each Vendor store will mention the policies.

  • All vendors should have delivery and shipping descriptions on each product.
  • Any delays or issues with deliveries or shipments, our team is here to support and assist, feel free to contact us on support@bymenna.com